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Making Health Care Better for Everyone: Using Health Literacy to Improve Systems and Outcomes

Andrew Pleasant, Chuck Palm, and Jennifer Cabe. “Making Health Care Better for Everyone: Using Health Literacy to Improve Systems and Outcomes,” Berkshire Medical Journal.

Confusing conversations between people and their health care professionals are costly – not only in money but in needless suffering and wasted energy. In this Berkshire Medical Journal article published by our partner Berkshire Health Systems, CRI Senior Director for Health Literacy and Research Andrew Pleasant, Ph.D.; Senior Program Manager Chuck Palm, M.P.H., C.P.H., and Executive Director and Board Member Jennifer Cabe, M.A, offer useful tips for people and their health care professionals to help them communicate better with each other, not only when people are sick and need treatment, but also when they’re healthy and want to stay healthy through prevention. The article marks the first time that the Ask Me 8 approach developed and used by Canyon Ranch Institute has been described in a publication.